Return Policy

White Bear Castle return policy is 30 days from the purchasing date. Purchases more than 30 days are not eligible for returns. Shipping cost on the invoice is non-refundable. All returned item(s) must be unused and in the same original condition as you received it.

Please include the original packing slip in the package. You are responsible for any return shipping costs.

Before signing for delivery, inspect your packages for damage. Be sure to note any damage and the number of packages received, and have the driver sign, too. Please contact our Customer Support Team within 3 days to report receipt of any damaged products.

All purchases made on Whitebearcastle.com is subject to this policy unless otherwise noted.